We’ve put together a comprehensive list of frequently asked questions and our answers right below this section. Check it first!

Office Hours

Monday to Friday from 9-5pm EST.

You can contact us via email: [email protected] or by using the form below.
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FAQ

DOWNLOADABLE PRODUCTS

I ordered one of your product(s) but haven’t received it ?

Thank you for purchasing one of our product. As mention in our terms and conditions all of our product are digital aka electronic.

Delivery of all of our digital product should be received within five minutes of placing order. This is an automated process and should function efficiently 24 hours a day. If you do not see an email with a confirmation and link to download your product, please do the following:

1. Confirm that payment went through.
2. Confirm that you entered the correct email address.
3. Confirm that the document did not go to any other folders, such as junk/trash.

We have a tutorial to help you click this link

We will be sending your digital product via [email protected]

All orders will have a receipt number. If you are not sure whether a purchase went through, email [email protected] and someone will look into the matter and get back to you within two business days.

I’m having difficulty accessing my downloadable purchase, what can I do?

Please forward your confirmation of purchase email to [email protected] with details of how you are accessing the downloadable purchase such as the type of device you are using (PC/Mac/iPad etc). A member of the Stephanie Dodier support team will be in touch within two business day.

What is your refund policy?

Your purchase of a product or service or ticket to an event may or may not provide for any refund. Each specific product, service, event or course will specify its own refund policy.

Note: If you have any questions about our terms and conditions, please email [email protected] prior to placing your order. We reserve the right to alter, within reason, any terms and conditions without notice. For product-specific terms and conditions, please refer to the product page.  

The videos don’t seem to be working properly.

Different browsers and devices handle playback differently and various browser add-ons and plugins may affect playback. 

If the video isn’t loading, please check your internet connection and try again by refreshing your browser.

Please e-mail us at [email protected] with more information regarding your browser or device so we can help troubleshoot the issue for you.

I can’t seem to save my files. What should I do?

You should see where you have downloaded them to. By clicking the links to download your files, they land on your computer and you should be able to find them where your other download go, open them up and save them to a safe place like an external hard drive, USB key or CD. Note that iPod and iPad do not allow you to save PDF downloads so even if you are so excited and you just bought them, wait until you get to a computer that will let you save the files.

When do my program e-mails begin?

If you’ve purchased an online program that has daily coaching e-mails, the first email will be send the next day after purchase at 6 am local time. You will be sent a welcome e-mail after confirmation, and the program e-mails will begin the next day. 

If you do not see an email with a confirmation please do the following:

1. Confirm that payment went through.
2. Confirm that you entered the correct email address.
3. Confirm that the document did not go to any other folders, such as junk/trash.

We have a tutorial to help you click this link

We will be sending your e mails via [email protected]

All orders will have a receipt number. If you are not sure whether a purchase went through, email [email protected] and someone will look into the matter and get back to you within two business days.